Returns & Exchanges
Every BeachCult piece is designed in-house and handcrafted by our small team of artisans in Cape Town, using premium recycled fabrics. Because each piece is made with such care, we ask that you choose carefully before purchasing.
Apparel & Cover-Ups
Dresses, pants, kaftans and other non-swimwear apparel may be exchanged within 14 days of receipt, provided items are unworn, unwashed and in original condition with tags attached. To arrange an exchange, email hello@beachcult.co.za with your order number and the reason for your exchange.
Swimwear & Accessories
For hygiene reasons, all swimwear and accessory sales are final and cannot be returned or exchanged. We know buying swimwear without trying it on takes trust, so before ordering we encourage you to:
- Check the size guide on each product page
- Read the fit note for that specific style
- Email us at hello@beachcult.co.za with your measurements and we'll personally recommend your size
We'd much rather take five minutes to help you get it right than have you receive something that doesn't feel perfect.
Pre-Orders
Pre-order sales are final. By placing a pre-order you are securing a made-to-order piece and agreeing to the dispatch timeline shown on the product page.
Sale Items
All sale, promotional and discounted items are final sale.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please email hello@beachcult.co.za within 48 hours of delivery with your order number and a clear photo, and we'll resolve it promptly. This applies to all items, including swimwear, sale and pre-order pieces, and does not affect your rights under the Consumer Protection Act.
Return Shipping
Customers are responsible for the cost of shipping exchanged items back to us, and original shipping charges are non-refundable. For items over R1,000 we recommend a tracked service, as we can't take responsibility for parcels lost in transit to us. Please send exchanges to:
BeachCult Swim Atelier
Shop 6277, 1st Floor
19 Dock Road, V&A Waterfront
Cape Town 8001, South Africa
Delivery
BeachCult ships worldwide from our atelier in Cape Town. Shipping costs are calculated at checkout based on your destination and the weight of your order.
Processing
Please allow two business days for your order to be processed. Orders placed after 1:00 PM are dispatched the following business day, and orders placed after 1:00 PM on a Friday are dispatched the following Monday. We observe all South African public holidays.
South Africa
- Economy (48–72 hours): R120
- Express (24–48 hours): R120 within Cape Town, R150 elsewhere in South Africa
- Free delivery on all orders over R2,500
International
We deliver to every country via FedEx International Priority, with an economy UPS Ground option (10–20 days) available to the United States. Your exact rate is shown at checkout before you pay. Please allow 2–4 weeks for international delivery. You'll receive a tracking number by email as soon as your order is dispatched.
Customs & Duties
International orders are shipped duties unpaid. Any customs duties, import taxes or brokerage fees charged by the destination country are the responsibility of the recipient and are not included in the price or shipping cost.
Pre-Orders
Pre-order pieces are made to order by our artisans and are dispatched within the timeline shown on each product page, typically 6–8 weeks.
Lost or Delayed Parcels
If your parcel hasn't arrived within the expected time, email hello@beachcult.co.za with your order number and we'll follow up with the courier on your behalf.